Outlook 2-Way Sync: Bug Fix

Scenario:

We identified and fixed an issue that affected sub-accounts where multiple users connected the same Outlook email ID with 2-Way Sync.

 

Previously:

Duplicate emails were created when multiple users within a sub-account connected the same Outlook email ID with 2-Way Sync.

For example, if two users connected the same Outlook email ID, any email sent by a contact or by the user from their Outlook inbox resulted in two entries of the same email appearing in the CRM.

 

Now:

This issue has been resolved. Duplicate emails will no longer appear in the CRM, ensuring an accurate email synchronization experience.