About this enhancement:

End IVR call allows workflow owners to terminate the IVR call from their end. This will allow the contact to move further in the workflow for the non-IVR actions.

What problem is it solving?

Presently, workflow owners lack the option to terminate calls from their end. This means that after IVR actions are done, the contact waits with elevator music until the subsequent non-IVR actions finish(if any), and the call ends only at the workflow's conclusion. This leaves contact either listening to endless elevator music till the workflow reaches the end or hanging up themselves.

With this enhancement we are solving for
Better User Experience
  • Preventing users from being indefinitely subjected to elevator music.
  • Directly decrease IVR call durations for users once IVR actions are completed.
End IVR call options
Users can choose three different custom types :
End abruptly
- By default IVR would be terminated instantly without any warning or a message.
Text message
- Workflow owners can type a message along with the number of loops before the IVR call is terminated
Custom music
- Workflow owners can choose to upload a voice message or branded music or any other audio format to be played before the IVR call is terminated along with the loops