🪄New Feature

✍️ Call Transcription

Introducing call transcriptions for recorded calls. With call transcriptions, users can now maintain accurate records of all conversations, aiding in documentation and compliance requirements.

  1. Automatic Transcriptions:
     Transcriptions will be automatically generated for all outbound and inbound recorded calls, saving you time and effort
  2. Easy Activation:
     Location/Agency administrators can enable call transcription conveniently under advanced settings in the voice calls tab, streamlining the setup process.
  3. Enhanced Visibility: 
    Transcriptions will be seamlessly integrated into the conversation page, providing easy access and reference to call content.

How will this help?

  1. Efficient Documentation: With automatic transcriptions, you can maintain accurate records of all conversations without manual effort, improving documentation and compliance.
  2. Convenient Review: Easily review call content without the need to listen to entire recordings, enhancing accessibility and efficiency.

How It Works:

1. Navigate to the Settings > Phone Numbers
2. Go to Advanced Settings > Voice Calls
3. Enable Call Transcription

⚙️ Enhancements

  1. Outbound SMS and Calls are now automatically disabled for paused or deleted locations
  2. Revised outbound messaging logic to seamlessly support international messaging. Now, in addition to checking the country code, we also verify same-country requests using phone number extensions like +43 or +91, enhancing message delivery accuracy
  3. Implemented proper error messages and notifications for suspended sub-accounts
  4. Updated the logo to its new design
  5. Enhanced user experience by displaying accurate error messages for the Missed Call Text Back feature on the UI

🐞Bug Fixes

  1. Fixed an issue where saving a single custom SMS provider was causing errors, ensuring smooth functionality.
  2. Resolved an issue where sub-accounts were not automatically linking to the telephony system for agencies with automatic linking enabled, ensuring seamless integration and functionality.
  3. Fixed an issue where moving an agency out of the ISV endpoint was not functioning properly on the support portal, restoring the functionality for smooth operation
  4. Corrected an issue where manual entry of area codes in the Add Number Pool feature was not yielding search results, ensuring users can efficiently find and manage numbers.
  5. Added a backup condition to determine number type, resolving an issue where the A2P banner was not displaying correctly, ensuring accurate representation of number types.