🎉 We're excited to announce two new actions that expand the capabilities of Workflows and streamline communication through WhatsApp:
1. Wait for WhatsApp Contact Reply: ⏳
Functionality: Embed WhatsApp support into the Wait Action of your workflows.
Use Case:
Send an initial WhatsApp message and then wait for the contact's reply before triggering the next step in your workflow.
This enables more natural and responsive interactions within your automated workflows.
2. Set Do Not Disturb (DND) for WhatsApp: ⛔
Functionality: Integrate WhatsApp support with the DND Action.
Use Case:
Based on specific customer actions (e.g., sending "STOP"), set DND status for all channels or specifically for WhatsApp.
This empowers you to respect customer preferences and manage communication channels more effectively.
Benefits:
Streamlined workflows: Automate complex interactions involving WhatsApp communication.
Improved customer experience: Enable natural, two-way conversations within workflows.
Enhanced communication management: Respect customer preferences by leveraging DND options.
Availability:
These new actions are now available within the Workflows section.
Automation > Workflows
We believe these updates provide powerful tools to optimize your communication strategies through WhatsApp and Workflows.