What's New?

  • You can now log external calls to the CRM using the Inbound Message API and Outbound Call API.
  • To log external calls through these APIs, create a Conversation Provider with type "Call" in Marketplace APP and use the provider Id in the request.
  • The phone number of receiver is mandatory for logging inbound external calls and the phone number of dialer is mandatory for logging outbound external calls.
  • Call recording URLs can also be included as attachments in the API when logging calls.
  • Call statuses can be passed along with the request body. Valid call statuses are: Answered, Busy, Canceled, Completed, Pending, Failed, Voicemail and No-answer.

By logging external calls, you can ensure that every interaction is recorded, providing a complete view of customer engagement.