In this article, you will learn how to troubleshoot your mobile app if it is not working as expected. 

Here are some troubleshooting steps we recommend: 

If it is a function issue

  • Check that you have the last updated version of the app. If you don't, then, please update to the new version. 
  • Delete the app, and re-install it.
  • Try with another internet provider or connection.
  • Check that you are using the proper steps and have all fields filled and steps utilized (if this applies).
  • Ensure you have the correct setup for the function.

If it is a login issue

  • Check that you are using the proper credentials. Remove any empty spaces at the beginning and the end of the login email and login password.

If it is a loading issue: 

  • Delete the cache in your phone.
  • Try with another internet provider or connection. 
  • Download the app on another device and try to replicate the issue you are having. 

If none of the above works, please, submit a ticket to our support team including the following: 

  • Details of the issue
  • Device name and model
  • The software version of the device
  • What troubleshooting steps have you tried
  • A screenshot of the error message (if you are getting one)
  • A screen recording of the process you are implementing and the results you are getting
  • The app name and version you are using

Once we have this information, we will investigate more on this issue for you.