We are thrilled to announce the highly anticipated and much-requested feature in our latest Release
🚀 WhatsApp Media Templates 🚀
What's New:
WhatsApp now supports sending Media templates, including Images, Videos, Documents, and Location. This feature empowers users to create high-quality marketing campaigns and boost engagement by incorporating rich media content into their communications.
Key Features:
- Product Launches: Showcase new products with images and attention-grabbing videos.
- Promotions and Offers: Share discount codes or special offers accompanied by eye-catching visuals.
- Event Announcements: Promote events with location sharing and engaging imagery
- Customer Service: Provide helpful tutorials or guides in PDF document format.
How It Works:
1. Navigate to the Settings > WhatsApp
2. Select Templates > Create Template
3. Enter Template Name > Select Template Category > Select Language
4. Show Header > Select Media from Image, Video, Document and Location
5. Upload the Media you wish to add to your WhatsApp template
6. Write Template Body
7. Select Create > Template will be sent for approval to Meta
Send WhatsApp Media Template via Bulk Action
🐞 Bug Fixes
- Previously, there was an issue with certain phone numbers, specifically those from Brazil and Argentina, where an additional '9' would cause duplication. Now, this problem has been resolved. Whenever a new inbound message is received, any duplicated contacts are automatically merged with their respective conversation histories, ensuring a seamless experience.
- Fixed: If the customer created the template directly on Facebook, the update process in GHL won't function properly