We are excited to announce significant fixes related to attachments in emails connected via 2-way sync.
Inbound Email Issues with Gmail/Outlook 2-Way Sync:
New Email Attachments Not Logged:
- Issue: Previously, when a contact sent a new email, the attachments were not logged in the CRM.
- Fix: This issue is now resolved, and attachments up to 25MB are fully supported and logged in the CRM.
Reply Email Attachments Not Logged:
- Issue: When a contact replied to an existing email thread, only attachments smaller than 5MB were captured in the CRM. Attachments larger than 5MB were not logged.
- Fix: This issue is now fixed, and attachments up to 25MB are now logged, ensuring all relevant information is captured seamlessly.
Outbound Email Issues with Gmail/Outlook 2-Way Sync:
- Issue: When a user sent an email with attachments larger than 5MB from their personal inbox (outside the CRM), the attachments were not logged in the CRM.
- Fix: This issue is now resolved. Outbound attachments up to 25MB from the user's personal inbox are now fully supported and accurately logged in the CRM.