WhatsApp Contact name pre-fill

What’s New?

When an unknown contact messages your business via WhatsApp, their contact name will now be automatically pre-filled with the name from their WhatsApp profile. This includes both their first name and last name, provided the contact is not already saved in your CRM.

How It Works:

When an inbound message is received from an unknown contact on WhatsApp, their first and last names will be automatically populated in your CRM, streamlining your contact management process.

Enhancement

New WhatsApp onboarding screen and link to the white label support article to improve WhatsApp onboarding experience